GUARANTEE

Harbro prides itself on manufacturing high quality furniture and we offer a 10 year structural guarantee from date of delivery or collection of goods arranged by the client. The warranty specifically relates to frames, suspension and support, but excludes damage caused by accident, misuse or neglect, and does not extend to leather and fabrics, or normal wear and tear. Extreme environmental conditions can affect the performance and appearance of your furniture, causing changes such as shrinkage and colour change, which cannot be warranted. These conditions include direct sunlight or exposure to heat sources such as underfloor heating, vents, fireplaces and wall heaters. As our fabrics are subject to everyday wear and tear, they cannot be warranted by Harbro, and will be referred to the manufacturer. To adhere to our guarantee, refer to the Harbro Furniture Care Guide. This guarantee applies to the original purchaser (non-transferable or assignable). If a claim is made, delivery to and from Harbro is the responsibility of the purchaser, unless otherwise authorised by Harbro in writing. Proof of purchase may be requested when making a warranty claim.

DEPOSIT

Harbro requires a 50% deposit at the time of order placement. Production will not commence without the receipt of deposit. The balance payment is due once the goods are finished but before delivery.

ALTERATION, RETURNS & CANCELLATION POLICY

Harbro offers a 5 day cooling off period. If cancellation is to be made, the client must notify Harbro in writing within 5 days of order placement. After this time, the client chooses to forfeit their deposit, or at least 20% of the order total. Refunds on any deposits can take up to 14 days to process. Changes to orders (after order placement) must be submitted to Harbro in writing for approval. We will do our best to assist with the change request, but cannot guarantee they can be made depending on the stage of production and how far it has progressed, which may incur an alteration fee. Harbro provides customisation to their standard range of furniture. Customisation requests must be submitted in writing to Harbro for approval. Depending on the number of alterations required, additional fees apply and lead times are outside of standard, unless otherwise confirmed by Harbro in writing. Custom furniture cannot be returned, or exchanged. Given the custom nature of Harbro, we do not provide refunds for change of mind items, once an item has commenced production or been completed.

LEAD TIMES

All our furniture pieces are made to order. Harbro’s standard manufacturing lead time is 10-12 weeks (subject to change throughout year) and will be confirmed at the time of purchase. This lead time excludes fabric and leather availability and is determined by the manufacturer, which is out of Harbro’s control. All lead times quoted at order placement are approximate and Harbro endeavour to notify the client of delays if necessary. Lead times quoted exclude delivery/transit time, as they vary depending on location. Please contact our sales team for current lead times.

FINAL BALANCE

On completion of your order, you will be contacted by Harbro, who will arrange an appropriate delivery date. Any amount owing at completion of production, is due by the client prior to delivery or collection. Final balances must be cleared before the goods can be released or minimum one day prior to delivery. Harbro accepts Visa, MasterCard, Cash, or Direct Deposit by Electronic Funds Transfer (EFT). Payments made by EFT must be cleared into Harbro’s bank account before the goods can be released. Banking details for EFT transfer can be found on the Invoice.

DELIVERY

A standard delivery is considered to be within metropolitan Melbourne, and located on ground floor, with easy access. Deliveries are completed Monday to Friday during business hours. All deliveries are quoted as standard unless otherwise specified by the client at the time of order placement. Delivery locations and circumstances outside of the standard requirements will be quoted. If the carrier encounters difficulty with a delivery, or deems the delivery to be outside the standard, an additional fee may be incurred by the client. If a booked delivery is cancelled, or changed due to the client, an additional fee may be charged to the client. If you need to cancel or re-schedule a delivery, please give at least 48 hours notice to Harbro in writing. If we are contacted within 48hours, then additional fees may apply. Occasionally items may become damaged during transit. On receipt of your order, please review the item to ensure no damage has occurred. Should you have any concerns, please contact Harbro in writing within 24 hours of receiving your order. We will not be responsible for any damage unless we are notified within the time period specified.

ASSEMBLY

We offer a full delivery service, including assembly, placement and rubbish removal. This service is available in all Australian capital cities, but does not apply to regional or remote areas, in which full assembly instructions will be provided with your order.

ACCESS

Delivery access is the responsibility of the client. The client must check measurements of their ordered pieces against the intended space, and the access required to deliver items into this space or building. Harbro does not take any responsibility if items do not fit. If a client is unsure whether an item will fit within in their required space, or within standard delivery guidelines, a site inspection can be arranged prior to proceeding with the order, which may incur an additional fee. This will ensure accurate freight costs and access is deemed achievable. Please be aware that any additional equipment required for delivery (eg. balcony lifts, hoist service etc) are outside of our standard delivery terms. These services will incur additional charges incurred by the client. By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been accurately assessed and confirmed. If the delivery cannot be made due to access, Harbro cannot offer any refunds and you will be charged any additional costs associated with the delivery.

COLLECTION

Items may be collected from Harbro’s Thomastown factory or Richmond showroom. Due to Occupational Health and Safety, showroom staff are not permitted to load a client’s vehicle. Items which require more than one person to carry, can only be collected from Harbro’s Thomastown factory. Here assistance to load your vehicle will be provided. Harbro recommends arranging assistance when unloading collected items at the delivery address.

STORAGE

Once the order has been completed, and the delivery due date as specified by the client has been reached, delivery or collection must be completed within 14 days. Should you be unable or unwilling to take delivery of your order within 14 days, you will need to apply to store your good/s at Harbro. In order for your good/s to be stored after 14 days, the final balance of your order must be processed prior. Once final balance is processed, your order may incur storage fees of $50 per fortnight until the time the goods can be delivered or collected. This fee is based on a standard order size as deemed by Harbro, and storage fees may increase depending on the cubic metre size of your order. All storage fees must be settled prior to your item being delivered or collected. Should you become aware at any point during the manufacture, of any delay affecting the original delivery date specified, please notify Harbro immediately in writing. Only extenuating circumstances will be considered.

TRADE ACCOUNTS

Harbro offers trade accounts to all practicing Architects, Interior Designers and Decorators Australia-wide. To register for a trade account, please apply through our submission form found on our website. On submission of your application, you will be contacted by Harbro within 5 working days.

REUPHOLSTERY

Harbro can help with the re-upholstery of current designs. To obtain a quote for re-upholstery, please contact Harbro via our online form, found on the webiste, along with images of the item and your original order details.

FLOOR STOCK ORDERS

If you are interested in purchasing our floor stock, please contact the Harbro sales team. Floor stock cannot be expected to be in perfect condition, as per our made to order furniture, and may have marks, or signs of wear. A discount is applied to all floor stock pieces in order to compensate for this. Harbro do not offer refunds or exchanges on floor stock and all sales are final. Only our standard structural warranty applies to floor stock items, and are calculated from the date of manufacture not on the date of purchase. Delivery fee is additional to the sale price of the floor stock.